All goods supplied by The Pinarello Factory Outlet are from official sources and are covered by the normal manufacturer's warranty. If an item has failed prematurely you should first contact our team at [email protected] to be advised on the next steps to take. All returned items must include a returns label, found by logging into your account. Certain products need to be returned to our suppliers for inspection and possible repair before a credit can be issued. If you suspect an item is faulty you must let us know as soon as the fault becomes noticeable to yourself and you must not continue to use the item.
Due to health and safety regulations, we request all used clothing to be washed prior to returning back to us. Fill out the warranty form and send the goods back to us. Once we receive the goods and completed warranty form they will be inspected and our customer services team will contact you to inform you of how to proceed.